How do I register on the CallMeBet website?

You can create a user account by clicking on the REGISTER button in the top-right corner of the homepage.

After creating the account, you will receive an activation email to the address you provided during registration. You should click on the link in the email to successfully activate your account. If you don’t receive the activation email, you should check your Spam/Junk folder first.

If you still can't find it, you should contact our Customer Support at hello@callmesupport.com from the email address registered on your account.

Can I have more than one account?

You are allowed to register only one account. If you are found to have multiple accounts registered with us, your accounts may be closed immediately.

Can I use the Service from any country?

No. The Service is not available in certain countries and jurisdictions. This includes users who are residents of, or accessing the Website from, restricted countries, as well as countries subject to applicable sanctions or watch lists.

For the full list of restricted countries and jurisdictions, please see the list below:

Angola, Bangladesh, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kazakhstan, Kenya, Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Niger, Nigeria, Pakistan, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Zambia, Zimbabwe, Costa Rica, Cuba, Cyprus, Iran, North Korea, Syria, United States, Venezuela, or any countries subject to:

    • United States sanction or watch lists
    • Russian Federation sanction or watch lists
    • European Union sanction or watch lists
    • Other global sanctions or watch lists

How do I verify my account?

To verify your account, click the account icon in the top-right corner of the screen, select “My Account” from the dropdown menu, and then click “Step 2: Account Verification.”
If you have not completed all the required fields in “Step 1: Fill in the Information Below,” a pop-up message will inform you that you need to complete them before proceeding with the verification process.
To verify your account please attach a valid personal document (ID or passport) and POA (proof of address – any utility bill, bank statement (cover up sensitive information) or residence certificate not older than 3 months that contains your name, surname, and residence address.

How can I close my account?

To close your account, send an email from the email address registered on your account to hello@callmesupport.com.

How do I change my password?

To change your password, you should click on your account icon in the top-right corner of the page, select “My Account” from the dropdown menu, and click Change in the “Password” field. It is necessary to enter your old password, create a new password, and confirm it.

What should I do if I forget my password?

If you have forgotten your password, you should click on the “Login” button, and then on the FORGOT PASSWORD? option, where you need to enter the email address registered on your account. Then you will receive an email with a link to change your password. When you click on the link, it is necessary to enter a new password and confirm it.

If you don't receive the password reset email, you should check your Spam/Junk folder first.

If you still can't find it, you should contact our Customer Support at hello@callmesupport.com from the email address registered on your account.

How can I change my registered email address?

If you want to change the e-mail address registered on your account, you need to send us a request from the new address you want to use and attach a copy/image of one of your personal documents (ID or passport) so that we can confirm your identity and perform the requested change.

How do I deposit funds?

If you want to deposit funds into your account, click the account icon and select “Deposit” from the dropdown menu. The minimum deposit amount is €10 / £10, and the maximum is €10,000/£10,000. Your account uses the currency you selected during registration.

How to request a payout?

To request a payout, click the account icon and select “Payout” from the dropdown menu. The minimum payout amount is €50 / £50, and the maximum is €5,000 / £5,000. Your account uses the currency you selected during registration.
If your account has not been verified, you will be prompted to complete the account verification process before you can request a payout. Click “Account Verification” to proceed.

For more information about account verification, please read “How do I verify my account?”

Can I cancel my payout request?

To cancel a payout request, click the account icon in the top-right corner and select “Pending Payouts.” You can cancel your payout request only while it is still pending and has not yet been processed.

What is a Quick Bet, and how can I place one?

To create a Quick Bet, select the desired odds on our website and click “Save.” A 4-digit code will appear on your screen. This code is valid for 2 days and can be used to retrieve your saved bet. To view your saved bet, enter the 4-digit code in the “Enter your saved code” field and click “Load.”

Note: All odds are subject to change until the bet is confirmed.

How can I track all transactions on my account?

To view your transaction history, click the account icon and select “Transactions” from the dropdown menu. All transactions made on your account, including deposits, payouts, and bets, are recorded on this page. Bets placed using real money are marked as “Bet” transactions, while bets placed using bonus funds are marked as “Bonus Bets.”
You can filter the transactions by transaction type and wallet (Regular Wallet, Sport Bonus Wallet, or Casino Bonus Wallet) using the dropdown menus on the left. The amount displayed in yellow shows the wallet balance after each transaction.

Where can I see all the bets placed on my account?

To view your bet history, click the account icon and select “My bets”. All bets placed on your account are displayed on this page. You can filter the bets by bet type, status, or wallet or search for a specific bet by entering the bet slip code in the “Search for Betslip” field.

Where can I find information about available promotions?

All available promotions can be found in the “Promotions” section of our website. Click on a promotion to view its details, eligibility requirements, validity period, wagering requirements, and applicable Terms & Conditions.

How can I choose a bonus when making a deposit?

When making a deposit, you will be given the option to choose how you would like to use your deposit. You can either make the deposit without a bonus, select one of the available Welcome Bonuses applicable to your first deposit, or choose an available Reload Bonus.

Select the bonus you would like to use before completing your deposit. If you do not want to receive a bonus, select the “Deposit without bonus” option.

How can I check the details of my bonus?

To check your bonus details, click the account icon in the top-right corner and select “Details” for your Sport or Casino Bonus Wallet. You can view the bonus status, amount, expiry date, and wagering status.

How does the Cash Out option work?

The Cash Out option allows you to cash out your bet slip before it is fully settled.
It is available for single and multi-bets, as well as prematch, live, and mixed bet slips.
System and Split bets are excluded.
To use the Cash Out option, it must be available and displayed on your bet slip. If available, the current Cash Out amount will be shown, and you can choose whether to accept or decline the offer.

How can I become an affiliate partner?

To learn more about our Affiliate Program, visit the Affiliate Program page where you can find information about commissions, FAQs, Terms & Conditions, and more.
To apply for our Affiliate Program, click “Become a Partner” in the top-right corner of the page. Complete the registration form by entering your email address and creating your username and password.
For any questions or support, contact: affiliates@callmebet.com.

Who can I contact if I am interested in business collaboration?

For all questions and proposals regarding business collaboration, you can contact us at any time via email - hello@callmesupport.com.