How do I change my password?

To change your password, you should click on your Username in the upper right corner of the screen, select Account details and click Change Password. It is necessary to enter your old password, create a new password, and confirm it.

What should I do if I forget my password?

If you have forgotten your password, you should click on the Login button, and then on the FORGOT PASSWORD option, where you need to enter the email address registered on your account. After that, you will receive an email with a link to change your password. When you click on the link, it is necessary to enter a new password and confirm it. If you don't receive the email for changing the password, you should check your Spam/Junk folder first. If you still can't find it, you should contact our Customer Support at support@hatbet.me from the email address registered on your account.

How can I change my registered email address?

If you want to change the e-mail address registered on your account, you need to send us a request from the new address you want to use and attach a copy/image of one of your personal documents so that we can confirm your identity and perform the requested change. How to deposit or withdraw funds? Users with an open account can only make deposits and withdrawals at the shop where they opened the account. Online payment methods are currently not available on our website.

How does the Withdrawal Request option work?

On your account, when you click on your username, you can choose the Withdrawal Request option. This option serves as a notification to the shop that you will come to collect your withdrawal. After entering the amount you are announcing, a message will appear indicating that the operation has been successfully completed, and the operators at our shop will be notified that you want to withdraw money in that amount. Only when you are physically present at the shop, the operator will withdraw the money from your account and pay you the specified amount in person.

How can I place a bet?

You can place bets directly on our website if you have an open account. Additionally, it is possible to place bets at one of our HatBet shops even if you do not have an account.

What is a Quick bet, and how can I place one?

To place a bet faster at one of our shops, you can create the bet you want directly on our website and click the SAVE button. Write down the code that appears on your screen and that is valid for the next 2 days. The operator in the shop will place the desired bet based on that code. Note: All odds are subject to change until the bet is confirmed.

How can I track all transactions on my account?

By clicking on your Username, you can select the Transactions option. All transactions performed on your account (payments, withdrawals, bets - whether it is a Regular or Bonus Wallet) are recorded on that page. Bets placed with real money are marked as Bet transactions, and bets placed with bonus money are marked as Bonus Bets. The Current balance column shows the amount available on your Regular Wallet, and the Bonus balance column shows the amount available on your Bonus wallet.

Where can I see all the bets placed on my account?

By clicking on your Username you can select the My Bets option. All bets placed on your account are displayed on that page. Next to bets placed with real money, it is written Regular Wallet, and next to bets placed with bonus money, it is written Bonus Wallet.